Sago Health is now TriVoca Health.
Sago Health is now TriVoca Health.
Updated May 5, 2026
General Privacy Notice
This Privacy Notice explains, in clear and practical language, how Health Insights, LLC, dba TriVoca Health (“TriVoca Health collects, uses, shares, and protects personal information in connection with its business operations. It applies to all individuals who interact with TriVoca Health, including website visitors, clients, vendors, panel members, research participants, and other individuals.
1. Who We Are and What This Notice Covers
TriVoca Health is responsible for determining how and why personal information is processed in connection with its business and research activities. This notice is intended to support transparency and help individuals understand how their information is handled.
2. Personal Information We Collect
Depending on the nature of your interaction with us, we may collect:
3. How and Why We Use Personal Information
Personal information is used only for legitimate and defined purposes, including delivering services, administering and conducting research, analyzing insights, maintaining security and quality controls, and meeting legal, regulatory, and contractual obligations. Processing is based on consent, performance of a contract, legitimate interests, or legal obligations, depending on the context.
4. Sharing of Information and International Transfers
Personal information may be shared with clients sponsoring research, service providers supporting our operations, and professional advisors, solely where necessary and subject to confidentiality and data-protection obligations. Where information is transferred across borders, appropriate legal and organizational safeguards are applied.
5. Data Retention and Protection
Personal information is retained only for as long as reasonably necessary to fulfill its intended purpose or to comply with legal requirements. TriVoca Health maintains administrative, technical, and organizational safeguards designed to protect personal information, consistent with recognized information security principles, including those reflected in Iso 27001.
6. Your Privacy Rights
Depending on applicable law, individuals may have rights to access, correct, delete, restrict, or object to the processing of their personal information, and to withdraw consent where processing is based on consent. Identity verification may be required before responding to requests.
7. If you choose to participate in research studies conducted by TriVoca Health, additional privacy notices and consent terms will apply and will be provided at the time of recruitment.
Additional Information for Washington residents:
If you are a Washington resident, certain information you provide may be considered “consumer health data” under applicable law. We collect and process such data only with your consent or as otherwise permitted by law, and you may have additional rights to access, delete, or withdraw consent to the use of such data.
Contact Information
TriVoca Health provides the contact information below so you can easily reach us with questions, concerns, or requests related to this Privacy Notice or your personal information.
We encourage individuals to reach out with any questions before, during, or after participating in research. Contracting us will not affect your eligibility to participate in research or your relationship with any organization.
All inquiries are handled with care and reviewed by appropriate personnel in accordance with applicable privacy, legal, and ethical requirements.
Health Insights, LLC, dba TriVoca Health
1130 Raritan Road, 2nd floor
Cranford, NJ 07016
Email: compliance@trivoca.com
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